I had a client call me in a bind. He needed to down-grade the firmware on a DL251 back to 2.05.04 to work on an X32…the problem he had was that he only has PRO1 consoles…and they never shipped with software that old.

Another fun day of Midas Phone Tech-Support here at RPM…LOL!!

I had a client call me in a bind. He needed to down-grade the firmware on a DL251 back to 2.05.04 to work on an X32…the problem he had was that he only has PRO1 consoles…and they never shipped with software that old. Based on the fact that he was only down-grading the DL251, I walked him thru a few steps that make it possible on a PRO1. NOTE: THIS WORKS FOR THE I/O BUT BE SURE NOT TO TRY TO UTILIZE THIS FOR THE CONSOLE OR YOU MAY OWN A VERY EXPENSIVE BRICK!!!!

To run the updater on a PRO1, you need to place your updater file in a folder on a USB stick labeled DL1Upgrades. You will still use that folder to do this. The file needed to downgrade the DL251 box is a PRO2 file named PRO2G2.05.04.tar. To use this file to downgrade the DL251 on a PRO1, simply rename the file to DL1G2.05.04.tar and place it in the DL1Upgrades folder on your USB stick. When you insert it into the PRO1, you will be informed of multiple upgrades available. Under the preferences tab in the home screen, choose to update and click onto the file named this WITHOUT any underscores in it. This will launch the updater. The PRO1 will now see the DL251 in a 2.05.04 updater. BE SURE TO ONLY CHOOSE THE DL251 IN THE UPDATE AND NOTHING ELSE. After the update runs, you will have your DL251 downgraded to 2.05.04.

For those of you that are not aware… if you are having a problem updating an I/O box attached to a console and run into the I/O box not updating, or not even showing up in the updater, do the following. Instead of trying to update over the AES50 connections between console and I/O box ports, unplug the AES50 lines and use just ONE cat5 link between the ETHERNET CONTROL ports on the console and the I/O box. This will force the connection and get the job done. My client also also had an additional DL251 he needed to upgrade to 2.3.1-40 for his already upgraded PRO1. He used the ethernet port method listed here for both the 2.05.04 downgrade and the 2.3.1-40 upgrade and it worked perfectly for both boxes!

…and all this support while driving down the road with no console around! I mentioned it before in my long blurb, but there’s really only two things that separate decisions in where and why to do business. The first prioritizes cost over value, the other prioritizes value over price. At RPM we are competitive in price, but I’d like to think where we excel is in the value we offer in service and support, along with extensive product knowledge. Hopefully Nate found value today by the choice he made for RPM as his Midas dealer, and hopefully this post will help a bunch more of you out if presented with the same issues.